IBIS Consultancy Compliments and Complaints Policy and Procedure

IBIS Consultancy is committed to providing a quality service and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients and candidates, and in particular by responding positively to complaints, and by putting mistakes right. Therefore, we
aim to ensure that:

  • Making a compliment or complaint is as easy as possible.
  • We welcome compliments, feedback, and suggestions.
  • We treat a complaint as a clear expression of dissatisfaction with our service which calls for
    an immediate response.
  • We deal with it promptly, politely and, when appropriate, confidentially
  • We respond in the right way – for example, with an explanation, or an apology where we
    have got things wrong, or information on any action taken etc.
  • We learn from complaints, use them to improve our service, and review annually our
    complaints policy and procedures.
  • We recognise that many concerns will be raised informally and dealt with quickly.

Our aims are to:

  • Resolve informal concerns quickly.
  • Keep matters low-key.
  • Enable mediation between the complainant and the individual to whom the complaint has
    been referred.

This policy ensures that we welcome compliments and provide guidelines for dealing with complaints from members of the public about our services, facilities, staff, and candidates.

Our full IBIS Consultancy Complements and Complaints Policy and Procedure is from here

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Training Venue Address

IBIS Consultancy LTD 19-21 Albion Place

Maidstone, Kent, UK ME14 5DY

office@ibisconsultancy.com

Hours
Monday – Friday
9 am – 5 pm

Contacts

Landline: +44 1622 370617

Donna Beacher: +44 7403 862211

Charly Stewart: +44 7828 345196

Email: office@Ibisconsultancy.com